What information do we collect and how do we use it?

In order to process your booking we do require certain information. This will include the name of the person making the booking, address, telephone number, email address, and your credit card number and expiry date. We will require your pick up point, your destination and we may also need to establish your flight details.

All of this information is collated for different reasons. Obviously we need to establish your travel details to ensure your car is waiting for you. Your telephone/Email address is required in order to send your booking confirmation and contact you in the unlikely event we cannot locate you. We may need your address to assist in processing your credit card transaction as proof of authentication helping prevent any potential fraudulent activity.

NB
Credit card details will be handled securely to ensure confidentiality. SSL (Secure sockets layer) encryption is employed to ensure sensitive data is protected.

Who do you share your information with?

Arrow collates your information solely for the purpose of making your booking and does not share, sell, trade or rent your personal information with anyone.

Security and Data Protection

In addition and as required by the UK Data Protection Legislation, (Acts of 1984 and 1998) we follow strict security procedures in the storage and disclosure of information which you have given to us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Your Consent

By using the Arrow Web site, you consent to the collection and use of this information by Arrow in the ways outlined above. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of the information that we collect, how we use it and in what circumstances we disclose it.